Shipping policy

Order Processing:

• Orders are processed within 3-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please Note that we inspect all orders for quality before shipping out which may cause delays. 

Domestic Shipping Rates and Estimates:

• We offer flat rate shipping on all domestic orders.
  • Standard Shipping: $13.00   (3-7 business days) plus processing time 
  • Expedited Shipping: $18.00 (2-3 business days) plus processing time 
  • Overnight Shipping: $25.00 (1-2 business days) plus processing time 
  • All process times varies 

International Shipping:

• We DO NOT ship outside of the US.

Shipping Carriers:

• We use trusted carriers such as USPS, UPS, FedEx, and DHL to ensure your package arrives safely and promptly.

Order Tracking:

• Once your order has shipped, you will receive an email notification with a tracking number. You can use this number to track the status of your shipment.

Customs, Duties, and Taxes:

• Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Heir gold Hair  is not responsible for these charges if they are applied and are your responsibility as the customer.

Shipping to P.O. Boxes:

• We  DO NOT ship to P.O. boxes. If you select another carrier, please provide a physical address.

Damaged or Lost Packages:

• If you received your order damaged, please contact us Immediately at support@heirgoldhair.com. Please save all packaging materials and damaged goods before contacting us.
• If your package is lost or missing, please contact us with your order number and we will investigate the issue with the shipping carrier.